A. Enrollment and Donations

Q1: Can I get a refund if I am unable to attend the event after enrollment?

A1: The minimum donation pledged by participants is a charitable contribution. Once the enrollment application is submitted, all donations are strictly non-refundable, non-transferable, and non-cancellable. In the event of absence or withdrawal for any reason, participation eligibility is non-transferable and non-cancellable.

Q2: Why are certain walk routes and time slots unavailable for selection?

A2: Quotas for all routes and time slots are limited and available on a first-come, first-served basis. Please select another available time slot.

Q3: Can I participate in more than one race?

A3: Yes. You may enroll for all races. However, duplicate enrollments for the same race is not allowed. In the event of duplicate enrollments, only the record of the first submission will be accepted. All donations (including the minimum donation by category, pet participation donations, medal engraving services add-ons, charity products add-ons, and additional donations) are strictly non-refundable, non-transferable, and non-cancellable.

Q4: When will I receive the confirmation email and the donation receipt?

A4: Confirmation email and donation receipt will be sent immediately upon successful online enrollment and completion of the minimum donation.

Q5: What should I do if I have not received the confirmation email and the donation receipt?

A5: Please check the junk/spam folder of your registered email address. If you still have not received them, please contact the Organizer immediately via the methods below.

Email: charitywalk@loksintong.org
Tel: (852) 2272 9808
WhatsApp: (852) 5485 1633 or click to start conversation

B. Event Race Pack

Q1: Can I modify my order quantity or items for charity product add-ons after enrollment?

A1: No. Once confirmed, all donations are non-refundable and product quantities cannot be modified. Please refer to LST official website or purchase on-site on the event day if you would like to purchase more.

Q2: Can I change the T-shirt size after enrollment?

A2: No. Once your application is confirmed, no changes to the T-shirt size can be made.

Q3. How can I collect the race packs?

A3: There are 2 ways to collect the race pack. They are:

1. Self Pick-up
Collection Date: 4–6 December 2026 (Friday to Sunday)
Collection Time: 10:00 AM – 1:00 PM / 2:00 PM – 6:00 PM
Collection Location: Lok Sin Tong Head Office (61 Lung Kong Road, Kowloon City)
                                   From MTR Sung Wong Toi Station (Exit B3): Approx. 5-minute walk

*Participants must collect in person by presenting the "Race Pack Collection Email". If collecting via a proxy, the proxy must bring:
I.   Completed "Collection Authorization Form"
II.  Copy of the proxy's Identity Document
III. Copy of Race Pack Collection Email
*Please download the 'SFHK APP' to track your shipment status to ensure smooth delivery. 

2. SF Express - Freight Collect
Dispatch Dates: 2 – 6 December 2026
Transit Time: 1–3 days after dispatch (actual delivery times depend on SF Express)
Delivery Fee: To be borne by participants, refer to SF Express website for the fee
Remarks: Items lost or damaged during delivery will not be reissued.

*Delivery service is available in Hong Kong only. Other address (China, Macau or Taiwan) is not available.
*If the race pack cannot be delivered to a certain location or receiver, we will inform you using the contact information provided during enrollment to change the address, receiver or arrange by other methods.  

C. Event Arrangements

Q1: Is on-site check-in required on the event day?

A1: No, on-site check-in is not required. Participants should arrive at the start point according to their start time, follow the instructions of on-site staff, and queue up in designated areas. Participants are encouraged to arrive at the venue 10 minutes prior to their start time and complete a warm-up before the race to prevent injury.

Q2: Is baggage storage service available on the event day?

A2: No baggage storage service will be provided. Participants are solely responsible for their personal belongings and valuables. Participants are strongly advised to travel light and avoid bringing valuable items.

Q3: Is there a time limit for the walk?

A3: This is a non-timed race. Time limit for the walk are 75 minutes for 4KM and 45 minutes for 2KM. When time is up, event staff will check along the route and take down the signage.

Q4: Can I still participate in the walk if I lose my race bib?

A4: No, participants must bring and display their Race Bib. Participants are encouraged to wear the themed event T-shirt and pin their Race Bib to the front of their shirt. In case of a lost or forgotten Race Bib, participants must visit the Information Desk before the event starts to request a replacement race bib for a HKD $100 replacement fee in order to join the event.

Q5: Are first aid stations and water stations provided along the route?

A5: First Aid Stations are located at the Tseung Kwan O South Landing and the LOHAS Park Road Roundabout.

Water Station are located at LOHAS Park Road Roundabout. Bottled mineral water will be sponsored by "5100 Xizang Glacier Company Limited", with each participant limited to one bottle. Public water dispensers are also available along the route, with clear signage indicating their locations.

Q6: How to get the finisher medal?

A6: Upon completing the walk, participants must present their race bib at the Medal Booth (Tseung Kwan O Waterfront Park South Landing) to collect their medal. Medal Booth closes at 2:00 PM, 12 December 2026 (Saturday). No late collection or reissuance will be arranged.

Q7: How to get the E-certificate?

A7: E-certificates will be available for download on the event website starting from 12:00 NOON, 14 December 2026 (Monday).

Q8: Any refund if the event cancelled due to adverse weather?

A8: If the Red or Black Rainstorm Warning or Typhoon Signal No. 8 or above is hoisted within 2 hours before the event starts (8:00 AM), the event will be cancelled, no rescheduling will be offered, and no further notice. If the event is cancelled due to bad weather, other unforeseen circumstances or force majeure, an announcement will be made via the event website and social media of the Organizer by 8:00 AM on the event day. Finisher Medals can then be collected during office hours at Lok Sin Tong Head Office.

The Organizer reserves the right to amend or cancel the Event. All donations (including minimum donations, pet participation donations, medal engraving services add-ons, charity products add-ons, and additional donations) are non-refundable. All donations will be used to support LST elderly service.

Remarks: Force Majeure includes and is not limited to the Organizer being unable to perform its obligations or organize or hold the Event due to fire, flood, earthquake, or other severe natural disaster or act of God; or due to protest, riot, civil disobedience, uprising, march, revolt, assembly, demonstration, occupation, commotion, mass gathering, war, insurrection, sabotage, pandemic, epidemic, or terrorist attack or the likelihood of such event or act.

Q9: Can I join the Lok Sin Tong Carnival

A9: If the Red or Black Rainstorm Warning or Typhoon Signal No. 8 or above is hoisted within 2 hours before the event starts (8:00 AM), the event will be cancelled, no rescheduling will be offered, and no further notice. If the event is cancelled due to bad weather, other unforeseen circumstances or force majeure, an announcement will be made via the event website and social media of the Organizer by 8:00 AM on the event day. Finisher Medals can then be collected during office hours at Lok Sin Tong Head Office.

Q9: Can I join the Lok Sin Tong Carnival if I did not enroll for the charity walk?

A9: Yes. Enrollment is not required for the Lok Sin Tong Carnival. Public is welcome to join the carnival at the Tseung Kwan O Waterfront Park South Landing on Saturday, 12 December 2026, from 10:30 AM to 2:30 PM. Charity Vouchers are available for purchase at HK$20 each.